General terms and conditions: Vogel Professional Education | autoFACHMANN

Updated: 2025/03/25

A. General Terms and Conditions Online Shop – orders of books, data mediums (e.g. CDs, DVDs), eBooks, and software downloads

0. General notes and explanations

0.1 Delivery/Distribution Partnerships:

For orders via our online shops Vogel Professional Education, autoFachmann, autoKaufmann, we, Vogel Communications Group GmbH & Co. KG, Max-Planck-Straße 7/9, 97082 Würzburg, Germany (hereinafter: “Vogel”) work with our distribution and delivery partner,

Brockhaus Kommissionsgeschäft GmbH
c/o Vogel Communications Group
Kreidlerstraße 9
D-70806 Kornwestheim

Phone: +49 (0)7154-13270
Fax: +49 (0)7154-132713
E-Mail: verlag@brocom.de

Authorized managing directors:
Matthias Heinrich, Joachim Bachmann

Registry court Stuttgart, HRB 203242
VAT-Id. DE 146124076

Internet: www.brocom.de
(hereinafter “Brocom“).

Additionally, we work with further cooperation partners, listed on our websites: https://vogel-professional-education.de/partner.

0.2 Your contractual partner

When ordering books, e-books, and data mediums (e.g. CDs, DVDs) Brocom becomes your contractual partner instead of Vogel.

0.3 Contract execution

Brocom acts as Vogel’s shipping and invoicing partner for orders of books or data mediums (e.g. CDs, DVDs). This concerns the entire order processing, especially invoicing, billing, and handling the rights to which you are entitled (e.g. warranty, right of revocation). You will receive an invoice from Brocom for your order, in which the delivery partnership with Vogel is stated. Your order is handled by Brocom in its own name and for its own account.

When ordering e-books, Brocom merely acts as invoicing partner. Provision of e-books (e.g. via download) is handled by our delivery partner, Satweiss.com Print Web Seoftware GmbH, Mainter Straße 11, 66121 Saarbrücken (hereinafter “Swatzweiss”). Satzweiss provides a platform for customers to read their ordered e-book either as PDF featuring a personalized watermark or in their browser in a flip-book format. Technically, a special link is generated from the order data of the customer that is provided to the customer on the Thank-You-page after the order and via the order confirmation e-mail. If the customer clicks the link, a Satzweiss account is automatically generated for them. The customer then only needs to choose their own password. Afterwards, the customer can access their own personal “digital bookshelf” displaying all e-books they bought from us. No password needs to be set for subsequent purchases as the Satzweiss customer account already exists.

1. Scope

1.1 Brocom’s general terms and conditions apply to orders handled by Brocom.

If the customer is a consumer (§ 13, German Civil Code; hereinafter: “BGB”) and enters into the contract for purposes that can predominantly be attributed neither to their commercial nor to their self-employed occupation, Brocom’s B2C terms of delivery and payment shall apply. These are available at https://www.brocom.de/fileadmin/user_upload/PDF/AGB_B2C-Bestellung_bei_Brocom_B2C_Eigenhandel_aktuell.pdf
If the customer is an entrepreneur (§ 14, BGB) and enters into the contract on grounds of their commercial or self-employed occupation, Brocom’s B2B terms of delivery and payment shall apply exclusively. These are available at:https://www.brocom.de/fileadmin/user_upload/PDF/AGB_Brocom_B2B_Eigenhandel_aktuell.pdf.

1.2 The GTCs here serve to fulfill information obligations due to the special circumstances of orders in electronic business transactions via Vogel’s online shops.

2. Conclusion of contract

2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to the customer to submit a quote.

2.2 Product images, drawings, or illustrations may differ slightly from the products shown on the Internet due to the technical presentation options. In particular, there may be color deviations. The specifications in the order confirmation are decisive for product quality.

2.3 The order by the customer can be placed via the Vogel online shop, by e-mail, by fax, by telephone, or also in writing. With your order, you submit a binding offer to conclude a purchase contract for the products listed on the order page. Your purchase contract is concluded upon the order being confirmed by an order confirmation in text form (e.g. e-mail) immediately after receipt of your order, or upon delivery of the products. The customer receives an e-mail confirming receipt of the order and listing its details. This order receipt confirmation does not constitute an acceptance of the offer, but is only to inform that the order has been received.

2.4 To place an order in the online shop, the customer follows the following technical steps:

Add item(s) to the shopping cart
“Proceed to checkout” or “Edit shopping cart” and then “Proceed to checkout”.
Registering as a new customer or entering the login data for registered customers
Selection of payment and shipping method
“Check and order” (order summary page)

The customer submits their offer to conclude a purchase contract (section 2.3) by clicking the button “order with obligation to pay”. Before submitting an order, the customer can correct faulty order specifications and navigate back to previous order steps using the common functions of the keyboard and mouse and the tools available during the ordering process.

2.5 The customer receives an e-mail confirming receipt of the order and listing its details. This order confirmation does not constitute an acceptance of the offer, but merely informs of the order having been received.

2.6 For the order process and the conclusion of the contract, German is available as language.

2.7 The contract text is not stored and is no longer accessible to the customer after completing the order process. However, the customer can save or print the order data immediately before submitting their order using the features of their browser and will receive an e-mail afterwards in which their order is listed again.

3. Prices and shipping costs

3.1 The prices stated on the product pages are binding and are shown as gross prices including the statutory value added tax plus shipping. Details of additional costs for shipping can be found in the online shops’s “delivery time and shipping costs” section.

3.2 Prices for books are subject to price maintenance in Germany (EUR) and in Austria (EUR (A)). Exceptions are books in English: Their prices are recommended retail prices. The prices for data mediums (learning programs, calculation programs), and software downloads are always recommended retail prices.

4. Terms of payment

4.1 Payment is made by invoice, by accepted credit card, or by PayPal. Details of the payment methods offered can be found in the “Terms of payment” in the online shop.

4.2 For purchases on account, the purchase price is due for payment on the day of the customer receiving the delivery. If payment is not made withing 14 days of the due date the customer shall be considered in default. Vogel expressly refers to this automatic default in their invoices without the need for a separate reminder.

4.3 We reserve the right to exclude individual payment methods. The actually available payment methods result solely from the selection options in the Vogel online shop during the ordering process. There is no entitlement to a specific payment method, unless explicitly displayed during the ordering process.

5. Right of revocation

Customers who are consumers are entitled to the following right of revocation in accordance with statutory provisions:

Revocation policy

You have the right to revoke this contract within 14 days. The revocation period is 14 days from the day the contract is concluded for digital content that is not delivered on a physical data medium. Otherwise, the revocation period starts the day on which you or a third party named by you, that is not the carrier, has taken possession of the goods, or in the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, the revocation period starts the day on which you or a third party named by you, that is not the carrier, has taken possession of the last goods.

To exercise your right of revocation, you must inform

Brockhaus Kommissionsgeschäft GmbH
Kreidlerstraße 9
D-70806 Kornwestheim

Phone: +49 (0)7154-13270
Fax: +49 (0)7154-132713
E-Mail: info@brocom.de

by sending a distinct declaration (e.g. a letter sent via mail, fax, or e-mail) containing your decision to revoke said contract.

If you would like to use the Brockhaus sample cancellation form for this purpose, you can download it here .

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We can withhold the refund until we have received the goods back or until you have provided proof that you have posted the goods for return, whichever happens sooner.

You must return or hand over the goods immediately and in any case no later than within 14 days from the day on which you notify us of the revocation of this contract. The deadline is met if you post the goods before expiration of the 14-day period. We shall bear the costs of returning the goods. You will only have to pay for any loss in value of the goods that results from your handling of the goods in a way that is not necessary for testing the condition, properties, and functioning of the goods.

Special instructions

The right of revocation does not apply to contracts for the delivery of audio or video recordings or software, provided that the delivered data mediums have been unsealed by the customer, or to the delivery of newspapers, journals, and magazines (individual issues) with the exception of subscription contracts. When ordering digital content that is not delivered on a physical carrier, your right of revocation expires early, provided you expressly consent at the time of ordering to the execution of the contract starting before the expiration of the revocation period and that you are aware that this agreement will cause you to lose your right of revocation when the execution of the contract begins.

6. Warranty

6.1 In principle, defect liability shall be in accordance with the provisions of the sale of goods laws (§§ 434 et seq., BGB). For consumer customers, the legal provisions of§§ 327d et. seq., BGB, apply regarding liability for defects when digital products like e-books and software downloads.

6.2 If the customer is not a consumer but an entrepreneur, the customer shall have the right to choose between remedying the defect or dispensation of a defect-free item.

7. Liability

7.1 Liability exists only in case of intent and gross negligence and in the event of breach of an essential contractual obligation (cardinal obligation). Cardinal duties are those which are essential for the fulfillment of the contract and on which the contracting partner regularly trusts and may trust. In the event of a slightly negligent breach of a cardinal obligation, liability shall be limited to damages foreseeable at the time of conclusion of the contract and typical for the contract. In the event of a slightly negligent breach of accessory obligations which are not cardinal obligations, there shall be no liability. For cases of initial impossibility, liability shall only be assumed if the impediment to performance was known or the lack of knowledge is result of gross negligence, unless this constitutes a cardinal obligation.

7.2 In case of limited or excluded liability, this shall also apply to the personal liability of the vendor’s employees, representatives, and proxies.

7.3 Above exclusions of liability do not apply to fraudulent concealment or the assumption of a guarantee of quality, to liability for claims based on the Act on Liability for Defective Products, and to physical injury (life, body, health).

7.4 Apart from that statutory provisions apply.

8. Force majeure

Force majeure or other unforeseeable events for which nobody is responsible, and which make it considerably more difficult or temporarily impossible to provide the contractual services, e.g. strike, lockout, regulatory actions, Covid-19 and other pandemics, etc., shall release contractual parties from compliance with the agreed delivery periods and prices. The customer shall have no right to revoke the contract or claim damages based on a delay in delivery caused by this.

9. Applicable law, place of jurisdiction, severability clause

9.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. In the event that the customer is a consumer, this shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

9.2 Insofar as the customer is a merchant, a legal entity or a special fund under public law, the place of jurisdiction for all disputes arising from this contract shall be Würzburg.

9.3 Should one of the provisions of these GTC be invalid or not part of the contract, the validity of the contract as a whole shall remain unaffected.

10. Information on the EU Commission’s Online Dispute Resolution Portal, Alternative Dispute Resolution

10.1 The EU Commission provides an online portal for dispute resolution (“ODR platform”), which can be accessed via //ec.europa.eu/consumers/odr/.

If the customer is a consumer residing in the European Union, it is possible to use this platform for the out-of-court settlement of disputes regarding contractual obligations arising from online purchase contracts.

10.2 There is neither an obligation nor a fundamental willingness to participate in a dispute resolution procedure before a consumer arbitration board.

B. General terms and conditions for the ordering of subscriptions, single issues, and study books

1. Scope of the general terms and conditions

1.1. When ordering subscriptions, single issues, and products for which the provisions of part A do not apply (e.g. “Lernbuch Prüfungsvorbereiter”), these general terms and conditions (“GTC”) apply to the business relationship between Vogel Communications Group GmbH & Co. KG (hereinafter “Vogel”) and the customer in their valid form at the time of entering the contract. If a subscription includes the use of digital products, the general terms of use for digital products in part C shall apply in addition to these GTC.

1.2. These GTC apply to entrepreneurs and consumers. Entrepreneurs are any natural or legal entity or judicable partnership that acts within the scope of its commercial or self-employed work when entering into a legal agreement. Any customer entering into a contract with Vogel for uses that cannot primarily be attributed to the user’s commercial or self-employed work is acting as a consumer. For consumers, the special provisions of number 12 of this part B apply.

2. Conclusion of contract, order routines

2.1. The presentation of Vogel products relevant in this part B in the online shop or elsewhere on Vogel’s websites does not constitute a legally binding offer by Vogel, but only an invitation to the customer to submit an offer.

2.2. Orders of these products require the express and binding offer by the customer via the ordering situation intended by Vogel on their websites (e.g. online shop, order form). Vogel may accept the customer’s offer by means of a separate declaration in text form (e.g. confirmation of the activation for the offer, or of dispatch via e-mail), or by an action (e.g. dispatch of goods, activation of online offer).

2.3. The order of a subscription can be completed by the customer via the respective form that can be found under “subscription” on the website. All customer data required for the execution of their order is collected using the form. Additionally, the customer will be asked to confirm the conditions of the subscription in the form and informed of their right of revocation. By sending the form via a click on “order with obligation to pay”, the customer submits an offer to conclude the subscription contract.

2.4. Vogel sends the customer an e-mail confirming receipt of the order and listing its details. This order confirmation does not constitute an acceptance of the offer, but merely informs of the order having been received. A contract is only concluded when the ordered goods are dispatched together with the invoice.

2.5. For the order process and the conclusion of the contract, German is available as language.

2.6. The contract text is not stored by Vogel and is no longer accessible to the customer after completing the order process. However, the customer can save or print the order data immediately before submitting their order using the features of their browser and will receive an e-mail afterwards in which their order is listed again. The customer also receives the GTC applicable to their order with this e-mail.

3. Prices, term, contract execution

3.1. The customer can find the conditions providing the basis for the offer of subscriptions and single issues, in particular prices incl. VAT, shipping conditions and costs, potentially terms, on Vogel’s websites featuring the respective product display.

3.2. For customers who are not consumers, delivery shall always be at the customer’s risk and expense.

3.3. If an ordered item cannot be delivered because Vogel’s supplier did not deliver for reasons that are not caused by Vogel, he shall have the right to revoke the contract. In this case, the vendor will immediately inform the buyer and potentially offer delivery of a comparable item. If no comparable item is available or the buyer does not want a comparable item delivered, potentially already paid considerations by the buyer will be reimbursed immediately.

4. Terms of payment

4.1. Payment is made in advance or on account. Details on the offered payment types can be found under section terms of payment on the websites of Vogel.

4.3. Vogel reserves the right to exclude individual payment methods. The actually available payment methods result solely from the selection options on the Vogel websites during the ordering process. There is no entitlement to a specific payment method, unless explicitly displayed during the ordering process.

5. Right of revocation

Customers who are consumers are entitled to the following right of revocation in accordance with statutory provisions. Further information on the right of revocation result from Vogel’s cancellation policy from the appendix to this Part B, and from the special provisions for consumers in section 13 of this part B.

6. Retention of title

6.1. The delivered goods remain in Vogel’s ownership until the price is paid in full.

6.2. For commercial business transactions, ownership of the purchased goods is not transferred from Vogel to the customer until the customer has met all obligations stemming from the business transaction with Vogel (all-monies clause).

6.3. If Vogel’s retention of title to goods purchased in the course of commercial business transactions expires as a result of the customer reselling, combining, or processing the purchased goods, the purchased goods shall be replaced by the new item or the claim arising from one of the specified actions (extended retention of title).

7. Warranty

7.1 In principle, the vendor shall be liable for defect in accordance with the provisions of the sale of goods laws (§§ 434 et seq., BGB). For consumer customers, the legal provisions of §§ 327d et. seq., BGB, apply regarding liability for defects for digital products.

7.2 If the customer is not a consumer but an entrepreneur, Vogel shall have the right to choose between remedying the defect or dispensation of a defect-free item.

8. Liability of Vogel

8.1. Vogel shall only be liable for intent and gross negligence as well as in the event of a breach of an essential contractual obligation (cardinal duty). Cardinal duties are those which are essential for the fulfillment of the contract and on which the contracting partner regularly trusts and may trust. In the event of a slightly negligent breach of cardinal duty, Vogel’s liability shall be limited to damage foreseeable at the time of conclusion of the contract and typical for the contract. Vogel is not liable for slightly negligent breach of collateral duties that are not cardinal duties. In cases of initial impossibility, Vogel is only liable if the impediment to performance was known or the ignorance is due to gross negligence, unless this concerns a cardinal duty.

8.2. If the liability of Vogel is excluded or limited, this also applies to the personal liability of the employees, workers, co-workers, representatives, and proxies of Vogel.

8.3. The exclusions of liability mentioned above shall not apply in the event of fraudulent concealment of defects or the assumption of a guarantee of quality, to liability for claims based on the product liability act and for bodily injury (life, body, health).

8.4. Apart from that statutory provisions apply.

9. Term, termination (for subscriptions)

9.1. For terms and termination provisions of term contracts, e.g. print or digital subscriptions, the customer can refer to the respective descriptions on Vogel websites where the term contracts are offered. The subscription of the journal and the associated access to the e-learning offer including a digital report booklet and any potentially additionally purchased contingents in this context can be terminated before the publication of the following issues, or otherwise effective starting with the one after the next.

9.2. Both parties’ right to extraordinary termination without notice for good reason remains unaffected.

10. Applicable law, place of jurisdiction, severability clause

10.1. The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. In the event that the user is a consumer, this shall only apply to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

10.2. In the event that the user is a merchant, legal entity under public law, or special fund under public law, the place of jurisdiction for all disputes resulting from this contract is Würzburg.

10.3. Should one of the provisions of these GTC be invalid or not part of the contract, the validity of the contract as a whole shall remain unaffected.

11. Information on the EU Commission’s Online Dispute Resolution Portal, Alternative Dispute Resolution

11.1. The EU Commission provides an online portal for dispute resolution (“ODR platform”), which can be accessed via //ec.europa.eu/consumers/odr/ If the customer is a consumer residing in the European Union, it is possible to use this platform for the out-of-court settlement of disputes regarding contractual obligations arising from online purchase contracts.

11.2. In general, Vogel are neither required nor willing to partake in a dispute resolution procedure at a consumer conciliation body.

12. Right of revocation, information for consumers

12.1. The user has the right, if they are a consumer, to revoke this contract within 14 days without giving reasons. The revocation period is 14 days, for digital products from the day of the conclusion of the contract or from the day that the customer or a third party named by them who is not the carrier takes possession of the first goods.

In order to exercise their right of revocation, the customer must inform Vogel (Vogel Communications group GmbH & Co. KG, Max-Planck-Straße 7/9, 97082 Würzburg, telephone: 0931/418-2419, E-Mail: info@autofachmann.de, via the contact form) by means of an unambiguous statement (e.g. a letter in the mail, an e-mail) regarding their decision to revoke this contract. The customer may use the form found in the appendix to Part B of the GTC or the non-mandatory sample revocation form found here

In order to comply with the revocation period, it is sufficient for the customer to send the notification of the exercise of the right of revocation before the end of the revocation period.

12.2. If the customer revokes this contract, Vogel shall reimburse all payments received from the customer, including delivery costs (except additional costs resulting from the customer having chosen a type of delivery other than the cheapest standard delivery offered by Vogel), without undue delay and no later than within 14 days from the day on which Vogel received the notification of the revocation of this contract. For this refund, Vogel will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer; the customer will not incur costs for this refund. Vogel can withhold the refund until Vogel have received the goods back or until the customer has provided proof that they have posted the goods for return, whichever happens first.

The customer must return or hand over the goods immediately and in any case no later than within 14 days from the day on which they notify Vogel of the revocation of this contract. The deadline is met if the customer posts the goods before expiration of the 14-day period. Vogel shall bear the costs of returning the goods. The customer will only have to pay for any loss in value of the goods that results from their handling of the goods in a way that is not necessary for testing the condition, properties, and functioning of the goods.

If the customer ordered a magazine subscription, Vogel will not have them return the issues they have already received. However, any already received bonuses/gifts/products must be returned.

12.3. Special notes for exercising the right of revocation for digital products:

When ordering digital content, the customer’s right of revocation expires early, provided the customer expressly consents at the time of ordering to the execution of the contract starting before the expiration of the revocation period and that they are aware that this agreement will cause them to lose their right of revocation when the execution of the contract begins.

12.4. Special notes for exercising the right of revocation for orders of single issues:

The right of revocation does not apply to contracts on the delivery of newspapers, magazines, or journals with the exception of subscription contracts.

Appendix to part B.: Revocation policy

Consumers are entitled to the following right of revocation:

Revocation policy

Right of revocation

You have the right to revoke this contract within 14 days without giving reasons. The revocation period is 14 days, for digital products from the day of the conclusion of the contract or from the day that the customer or a third party named by them who is not the carrier takes possession of the first goods.

In order to exercise your right of revocation, you must inform us (Vogel Communications Group GmbH & Co. KG, Max-Planck-Straße 7/9, 97082 Würzburg, telephone: 0931/418-2419, e-mail: info@autofachmann.de, via the contact form) by means of an unambiguous statement (e.g. a letter in the mail, or an e-mail) regarding your decision to revoke this contract. You can use the attached sample revocation form for this, however, using said form is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this contract, we shall reimburse all payments received from you, including delivery costs (except additional costs resulting from you having chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within 14 days from the day on which we received the notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We can withhold the refund until we have received the goods back or until you have provided proof that you have posted the goods for return, whichever happens sooner.

Special notes for exercising the right of revocation for digital products

When ordering digital products, your right of revocation expires early, provided you expressly consent at the time of ordering to the execution of the contract starting before the expiration of the revocation period and that you are aware that this consent will cause you to lose your right of revocation when the execution of the contract begins.

Special notes for exercising the right of revocation for orders of single issues

The right of revocation does not apply to contracts on the delivery of newspapers, magazines, or journals with the exception of subscription contracts.

If you want to revoke the contract, please fill out this form and send it back.

To (Vogel Communications GmbH & Co. KG, Max-Planck-Straße 7/9, 97082 Würzburg, E-Mail: info@vogel-fachbuch.de):

I/we (*) hereby revoke my/our (*) the contract concluded with me/us (*) for the purchase of the following goods (*)/ the provision of the following services

_____________________________________________

Ordered on (*): _______________ received on (*): ______________

Name of consumer(s): ____________________________________________

Address of consumer(s): __________________________________________

Signature of consumer(s) (only for messages on paper)

Date: __________________

____________________
(*) cross out if not applicable

C. General Terms and Conditions (GTC) for participants of events hosted by Vogel Communications Group GmbH & Co. KG

1. GTC scope of application

1.1. These general terms and conditions (GTC) shall apply to all declarations of intent, contracts, and legal or legal-like transactions of Vogel Communications Group GmbH & Co. KG, Max-Planck-Straße 7/9, 97082, Würzburg (hereinafter “VCG”) with participants (hereinafter “participants”)who attend events hosted by VCG.

1.2. Contrasting or deviating conditions to these GTC are not accepted unless an express written agreement with VCG is made. These GTC shall also apply if VCG unconditionally provides services in knowledge of contrasting conditions or participant conditions deviating from these conditions.

1.3. These GTC are valid in their most recent updated form at the respective point in time of the legal transaction being concluded or the contractual-like relationship being entered. Unless agreed otherwise, and with the participant being an entrepreneur (§ 14 German Civil Code), they shall also apply to any future legal transactions or contractual-like relationships, even if not expressly agreed upon again. The currently valid version of these GTC can be found https://legal.vogel.de/legal-cockpit/vcg-vogel-fachbuch/agb/

2. Conclusion of contract and registration

2.1. All VCG events (meaning digital, in-person, or hybrid events), excluding those events that are offered and bookable via special even pages, require an advance online registration via the booking portal including consent to these GTC. The participant must submit their registration for an event to VCG in the form provided for this purpose and this registration is a binding offer to conclude a contract regarding the respective event chosen by the participant. The provisions of section 2 of Part A apply accordingly if the registration happens on the designated online shop of VCG. When prompted to provide information during the registration process, participants are to do so truthfully

2.2. The contract is concluded for the event chosen by the participant by VCG sending the participant the booking confirmation. VCG reserves the right to deny the participant admission to the booked event if, for example, there are personal reasons for denying admission of the participant. No claim to admission exists in case of admission being denied. The affected participant shall be informed of the denied admission and the reasons for it in writing.

2.3. If a legal entity registers for an event, a colleague of the legal entity may participate in the event.

2.4. Offers from VCG constitute a request to the participant to themselves make an offer for the conclusion of a contract.

3. Contractual relationships and contents

3.1. The participant can book services or contents of the respective event at VCG. The scope and content of the services owed by VCG shall be determined in the registration confirmation.

3.2. The services owed by VCG according to section 3.1 are hereinafter also uniformly referred to as the “subject of performance“. VCG does not guarantee any commercial success.

3.3. VCG is entitled, at its own discretion, to perform the services itself, to use competent third parties as proxies for the performance of services under the contract, and/or to substitute such services.

3.4. The contractual agreements between the parties correlate as follows:

Registration confirmation including potential attachments,
these GTC, respective up to date version,
legal provisions.

In the event of any contradictions, the contractual bases shall apply in the order listed.

4. Participation

4.1. The participant’s booking confirmation for an event provided by VCG only applies to the registered participant. When personally unavailable, the participant may designate a replacement participant who, given VCG’s consent, may replace the original participant at the event.

4.2. The approval may be revoked by VCG if it was granted on the basis of false or incomplete information, or if the requirements for approval subsequently cease to apply.

4.3. The contractual basis for the participation in events is comprised of the house rules of the event venue’s operator in addition to these GTC.

5. Online services for hybrid and digital events

5.1. Access to the online event platform, system requirements

5.1.1. Generally, the provision of access to the event platform, and the use of the functionalities of the event platform, and, if applicable, the provision of storage space for the data made accessible by the participant on the event platform to the agreed extent is the subject of booking services in connection with digital events or the digitally conducted part of hybrid events.

5.1.2. VCG does not provide the participant with an access software. Generally, access is granted via a browser supported by the event platform and meeting the system requirements of VCG, or via download-able software. Unless noted otherwise in the specification of services of the respective event service package, VCG’s system requirements apply: Details on system requirements can be found at system requirements – Legal Cockpit

5.1.3. The system requirements are part of the contract provisions. The participant must check in due time before their participation in the digital or hybrid event whether the connection to the event platform can be established, and, if applicable, quickly solve any technical malfunctions for which they are responsible. If a technical connection to the event platform cannot be established, VCG shall be informed in due time.

5.1.4. VCG does not owe the participant the provision and/or functionality of the browser.

5.1.5. The participant shall take the necessary precautions to prevent access to the event platform by unauthorized parties.

5.2. Availability of the event platform, additional service levels

5.2.1. VCG guarantees the participant availability of the event platform including accessibility and reachability necessary for a successful participation in the respective event.

5.2.2. VCG shall not be liable for any malfunctions, interruptions, or failures on the event platform that VCG is not responsible for, in particular impairments resulting from failures and/or malfunctions of technical systems and/or network components outside the area of responsibility of VCG; this includes

failures caused by incoming cyber attacks. This does not apply if VCG is obligated to use virus protection programs and these were not up-to-date at the time of the cyber attack;
Failures caused by incorrect use of software or hardware on the part of the participant;

5.3. Duties of the participant, liability for illegal content, compliance with legal frameworks

5.3.1. The participant shall be liable for ensuring that, within the scope of the functions and digital presentation options available to them on the event platform, no racist, discriminatory, pornographic, youth-protection-endangering, politically extreme, or any other unlawful incident, or incidents violating official provisions or requirements occur, or that corresponding data are created by them and/or stored on the server of the operator of the event platform. In particular, the following actions on the event platform are forbidden for the participant:

Posting, distribution, offering, and advertising of pornographic content, services and/or products that violate the Youth Protection Act, data protection laws, and/or other laws and/or are fraudulent;
Use of content that may insult or defame VCG or third parties or may damage VCG’s reputation;
Use, provision and distribution of content, services and/or products that are protected by law or protected by third-party rights (e.g. copyrights) without being expressly authorized to do so.

5.3.2. Furthermore, the following activities are prohibited for the participant irrespective of any possible violation of the law, when posting their own content via the features of the event platform, and when communicating with other participants and/or moderators (e.g. by sending personal messages, by participating in forum discussion, or by writing guestbook entries):

Distribution of viruses, Trojans, and other malicious data;
Sending junk or spam e-mails and chain letters;
Spreading lewd, offensive, sexually oriented, obscene, or defamatory content or communication, and content or communication that is/are likely to promote or support racism, bigotry, hatred, physical violence, or illegal acts (both explicitly or implicitly);
Harassing other participants, and/or moderators, e.g. by repeatedly contacting them personally without permission or contrary to the reaction of the person contacted, and encouraging or supporting such harassment;
Soliciting other customers, participants, and/or moderators to disclose passwords or personal data for commercial or unlawful purposes;
Distribution and/or public reproduction of content available on the event platform, unless the participant is expressly permitted to do so by the respective author.

5.3.3. The participant assures to own all rights, in particular all copyrights, rights of use, and ancillary copyrights to the contents posted by them. If the participant is not the author of the content posted by them, they assure the ownership of the unrestricted right of use to said content. The participant assures the ownership of unrestricted exploitation rights, the non-existence of third-party rights for the submitted content, and that no personal rights have been violated in the representation of people.

5.3.4. The participant adheres to applicable data protection provisions. In accordance with General Data Protection Regulation (GDPR), the participant is the controller of any personal data processed by them, e.g. additional event participants added by them (if agreed). It is brought to the participant’s attention that for online participation in an event and in individual cases, they may have to separately consent to usage and privacy policies depending on the event platform.

6. Payment maturity

6.1. The agreed participation fee is due in advance upon receipt of the invoice.

6.2. If the client fails to meet the payment deadline, VCG may exclude them from participation in the event. The obligation to pay the agreed fees remains unaffected by this.

6.3. The CP shall bear the costs for travel to and from the event, overnight stays, and comparable costs. The aforementioned costs cannot be claimed as damages in the event of an event being canceled.

7. Cancellation, changes

7.1. Cancellation of training events Vogel Akademie (in-person seminars, hybrid events, live web-based seminars, web-based seminars, e-learning offers):

Unless otherwise stated in the booking confirmation or otherwise agreed, the participant has the right to cancel their participation in the event in writing. A lump sum compensation shall be paid by the participant to VCG in case of cancellation according to the following gradients:

Cancellation up to 21 days prior to the seminar 25 % of participation fee.
Cancellation up to 14 days prior to the seminar 50 % of participation fee.
Cancellation with less than 14 days prior to the seminar 100% of participation fee.

7.2. Cancellation of in-house seminars and individual offers (consultant hours, keynote booking, consulting solutions):

Unless otherwise stated or agreed in the commission or in the commission confirmation, the participant is entitled to revoke their participation in the event in writing. A lump sum compensation shall be paid by the participant to VCG in case of cancellation according to the following gradients:

Cancellation up to 6 months prior to the seminar 50% of the agreed fee,
Cancellation between 3 and less than 6 months prior to the seminar 75% of the agreed fee,
Cancellation less than 3 months prior to the seminar 100% of the agreed fee.

7.3. Cancellation of all other events:

Unless otherwise stated in the registration confirmation or otherwise agreed, the participant has the right to cancel their participation in the event in writing. A lump sum compensation shall be paid by the participant to VCG in case of cancellation according to the following gradients:

Cancellation up to 3 months prior to the event 79.00€ plus VAT or, alternatively 100% of the participation fee if the fee is less than 79.00€ plus VAT.
Cancellation less than 3 months prior to the event 50% of the participation fee
Cancellation less than 2 days prior to the event or no-show on the day of the event 100% of the participation fee.

7.4. Furthermore, VCG has the right to change the event for important reasons (e.g. changes to the program, the format (in-person, hybrid, or digital), timing, schedule, location, venue, or lecturer). VCG will notify the participant separately in text form of any substantial changes. Any changes shall also be published on the website. Thus, the participant must inform themselves in good time about such changes.

8. Special right of cancellation of VCG

In the event of significant violations of the contractual provisions, VCG may terminate the contractual relationship without notice after issuing a warning in writing. Termination without notice may also be effected verbally during an event given significant disruption of public safety and order. In this case, the participant is obligated to immediately clear or leave the event, and, in case of virtual participation of a hybrid or digital event, to leave the event platform. If the participant fails to comply with this request, VCG is entitled to carry out the evacuation at the expense and the risk of the participant.

9. RIGHT OF REVOCATION for CONSUMERS

The following right of revocation applies to consumer participants:

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity. We are required by law to provide consumers with the following note:

Revocation policy

Right of revocation

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day of entering into the agreement.

To exercise your right of revocation, you need to send us (Vogel Communications Group GmbH & Co. KG, Max-Planck-Straße 7/9, 97082 Würzburg, via telephone at 0931- 418-0, via e-mail to events@vogel.de, or using the following contact form https://contact.vogel.de/) an unambiguous statement (e.g. a letter sent by mail or an e-mail) of your decision to revoke this contract. You can use the attached sample revocation form for this, however, using said form is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this agreement, we shall, refund all payments we have received from you immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

End of revocation policy

Sample revocation form

If you want to revoke the contract, please fill out this form and send it back.

To (Vogel Communications GmbH & Co. KG, Max-Planck-Straße 7/9, 97082 Würzburg, E-Mail: events.vogel.de):
I hereby revoke the contract entered by myself regarding the participation in the event XY [please specify]
ordered on (date of registration/received on (date of receipt of booking confirmation))
Consumer name
Consumer address
Consumer signature (only for messages on paper)
Date

10. Liability limitation

VCG is fully liable for damages in the event of intent and gross negligence. Liability for ordinary negligence only exists for damage to life, body, or health and in case of a breach of an essential contractual obligation, the fulfillment of which constituting the prerequisite for the proper execution of the contract or the breach of which jeopardizes the contract purpose and on the adherence to which the participant regularly relies (cardinal obligation). In the event of negligent breach of cardinal obligations, liability shall be limited to damages foreseeable at the time of conclusion of the contract and typical for the contract. Liability resulting from the potential assumption of a warranty or from statutory fault-based liability (e.g. according to product liability act).

11. Confidentiality and data protection

11.1. VCG will treat the transmitted subjects of performance as confidentially as state-of-the-art technology allows; however, for electronic data transmission, VCG cannot guarantee 100% confidentiality.

11.2. The parties shall treat as confidential all documents, information, and data they receive for the realization of the contractual relationship and which are designated to them as confidential and shall use them only for the realization of the respective commission. In particular, commissions concluded between the parties shall also be deemed confidential. The parties shall impose a corresponding obligation on their employees and third parties involved in the commission, in particular subcontractors. Independent of the reason for a potential termination, these obligations shall remain in effect even after the termination of the respective commission for two years from the end of the contract.

11.3. The participant authorizes VCG to process the data received in connection with the business relationship in accordance with applicable data protection laws. VCG declares that its employees and proxies are bound by strict confidentiality and compliance with data protection, and that VCGhas taken all necessary technical and organizational measures to ensure the execution of the provisions of applicable data protection laws.

11.4. With their registration to a VCG event, the participant consents to their address information (role, first name, last name, company name, company address) be included in a list of participants that may be given out during the event. The list of participants shall solely provided to event participants for the purpose of networking. The participant can revoke their consent at will.

11.5. Our business model includes VCG events being financed through sponsors and cooperation partners. In turn, said partners and sponsors receive participants’ data that is usually publicly accessible. In detail:

First and last name,
Role,
Company name and company address
Career level
Company division
Industry.

A constantly updated list of all partners and sponsors receiving participants’ data can be found on the registration page of the booked event. It is brought to the participant’s attention that for responsible recipients with company headquarters outside of the EU, a lower level of data protection might exist.

The participant has the right to inform Vogel Communications Group GmbH & Co. KG, events division, Max-Planck-Straße 7/9, 97082 Würzburg, e-mail: events@vogel.de of their objection to the use of their data for information purposes or change their address information at any time in writing, stating their full address and the event/training offer in question.

12. Cession and offset

The participant may only transfer the rights and obligations arising from this contract given express written consent of VCG.

13. Force majeure

Force majeure or other unforeseeable events for which VCG is not responsible and which make it substantially more difficult or temporarily impossible to provide the contractual services, including pandemic, strike, lockout, and regulatory actions, shall allow VCG to postpone the performance of its services for the duration of the hindrance plus a reasonable start-up period. VCG will immediately inform the participant of the occurrence of such hindrances to performance. If the delays resulting from an event in accordance with sentence 1 above exceed the period of six weeks, and if an adjustment of the contract is not possible and not reasonable for either party, both parties are released from their performance obligations agreed upon in the commission. Services delivered by VCG are to be remunerated by the participant according to their share. Damage claims are excluded in such a case.

14. Information on the EU Commission’s Online Dispute Resolution Portal, Consumer arbitration process Resolution

14.1. The EU Commission provides an online portal for dispute resolution (“ODR platform”), which can be accessed via //ec.europa.eu/consumers/odr/ If the customer is a consumer residing in the European Union, it is possible to use this platform for the out-of-court settlement of disputes regarding contractual obligations arising from online purchase and service contracts.

14.2. VCG are neither willing nor obliged to partake in arbitration proceedings of a dispute resolution authority.

15. Place of execution, place of jurisdiction, and severability clause

15.1. Place of execution is Würzburg.

15.2. Place of jurisdiction for any potential legal disputes between VCG and the participant shall be Würzburg, given the participant be merchant, legal entity / special fund under public law.

15.3. Solely the law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. In the event that the participant is a consumer, this shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

15.4. Changes and additions to the agreement with VCG must be in writing to be effective. This also applies to any alteration of this written form provision.

15.5. Should one or more provisions of these GTC be or become invalid or void, the validity of the remaining provisions of these GTC shall remain unaffected. This accordingly applies to gaps in the contract.

15.6. The invalidity of individual provisions of these GTC shall not affect the validity of the remainder of the commission.

D. General terms of use for digital products

1. Scope of application, change of terms of use

1.1. For the digital products offered on these websites such as the e-learning offer or the digital report booklet (hereinafter “digital products”), these general terms of use (“GTOU”) apply to the business relationship between Vogel Communications Group GmbH & Co. KG (hereinafter “Vogel”) and the subscription user (hereinafter “user”) in their valid form at the time of registering for the digital products.

1.2. These GTOU apply to entrepreneurs and consumers. Entrepreneurs are any natural or legal entity or judicable partnership that acts within the scope of its commercial or self-employed work when entering into a legal agreement. Any user entering into a user agreement with Vogel for uses that cannot primarily be attributed to the user’s commercial or self-employed work is acting as consumer.

1.3. Vogel reserves the right to change these GTOU given an objective reason while considering the justifiable interests of and the appropriateness for the user. Vogel will inform the user of any change to the GTOU and provide them the opportunity to object to the changed GTOU within a certain term. Given a user’s objection to the changed GTOU, the GTOU last accepted by the user remain effective. If a user fails to object the changed GTOU will be included in the user agreement from the day of the changes taking effect. If any essential parts of the user agreement change (i.e. its subject of agreement), Vogel will inform the user of the changes. In this case, the user has the right to expressly consent to the changes, to keep the user agreement in its unchanged form, or to terminate the user agreement effective immediately. Regardless of above provisions, Vogel has the right to extraordinary termination of the user agreement with an appropriate expiration period if the change of the GTOU is based on mandatory legal provisions or on rulings of the highest court which lead to the continuation of the contractual relationship with the former GTOU accepted by the user being unreasonable for Vogel. In this case, the customer has the right to terminate the user agreement immediately. If the customer fails to do so, the changed GTOU will be included into the user agreement automatically.

2. Contract conclusion terms, registration, provision of digital products

2.1. Using digital products usually requires signing up for at least one paid subscription and registering for the respective digital product.

2.2. The user can sign up for a subscription via a separate online form found under section “subscription”. For this, the user enters the required data into the form and then, by submitting the form, the user makes an offer to enter into the subscription contract. Additionally, for the conclusion and processing of the subscription contract, the provisions of Part B apply.

If a training company employs multiple trainees, separate subscriptions (contingents) must be entered into for each of said trainees. The instructor user can manage the provision of trainee accounts using their instructor account. The trainee user must register themselves and ask their training company for the subscription number required for this registration.

2.3. For teachers looking to use the digital products as users, signing up for a paid subscription is, contrary to above provisions, not necessary, but instead a proof of status that is to be provided when using the special teacher sign up. Written confirmation by the respective school that the user in question does in fact work at said school shall constitute this proof of status. The respective sign-up form for teachers can be used to upload this proof of status as digital file. After checking the files, Vogel sends a free subscription number to the email address provided by the user during the registration process. Using this subscription number, the user can then register for the respective digital product.

2.4. The user can use the separately provided subscription number, provide the data asked for in the respective form, and choose a personal password to register. Upon activation of the user, the separate contract on the use of digital products between Vogel and the respective user takes effect. Prerequisite for the registration and the set-up of a user account is the user having a valid e-mail address, and an e-mail account linked to their e-mail address suitable for sending and receiving e-mails, and the user accessing e-mails sent by Vogel and providing the consent required for the processes mentioned above.

2.5. Upon entering the license agreement, Vogel creates a user account for the digital products. The user can log into their user account with their e-mail address and a password of their choosing (so-called log-in). If necessary, the user can access the data used for the registration and provide further personal data in the user account. The text of the contract (these GTOU) cannot be accessed in the user account and is no longer accessible after registering to the e-learning offer. However, the user may save or print the text of the contract using their browser before completing the registration.

2.6. The user is personally obligated to provide necessary updates to their user account and to keep the data provided up to date. Non-personal data provided during the user’s registration can be corrected or changed by Vogel in order to correctly provide offered services and to fulfill additional contractual obligations toward the user. Contractual declarations can be delivered to the user at the e-mail address they provide.

2.7. Activation of the user account does not mean the user is entitled to specific services. Activation of the user account merely provides the user with the opportunity to use the digital products of Vogel. In addition, Vogel has the right to change features of the digital products if the changes serve the development of the respective digital product, or are technically (e.g. to increase availability of the service) or legally required.

2.8. Vogel does not guarantee permanent and uninterrupted availability of websites and digital products. Vogel guarantees a minimum availability rate of 95% based on a given month. Not included in this period reasonable downtime necessary for system maintenance or downtime caused by force majeure or unavoidable causes. Availability in this sense is understood as the ratio of actual time (IZ) to desired time (SZ). The availability (in %) is calculated as follows: IZ/SZ * 100.

2.9. Unless otherwise stated in the offer or in the product description of the respective digital product, Vogel does not provide the user with software applications for the use of their user account and the digital products offered. Accessing or using digital products usually happens via a supported browser that meets the system requirements by Vogel, or via a software the user needs to install for the access of e-mails, or an up-to-date PDF-reader software. Unless otherwise stated in the product description of the digital product, details regarding system requirements can be found at https://vogel-professional-education.de/systemvoraussetzungen.

3. User duties; usage rights

3.1. The user is required not to pass on their password and their account to third parties and to protect said password and account from third party access. The user is liable for improper use of their accounts for which they are to blame.

3.2. The user may only use digital products provided by Vogel for their own information purposes. For this, information made available to the user may be printed out and – if made possible by Vogel – saved on the user’s data storage device. Beyond this, any reproduction, publication, or use of the information is not permitted. The user is explicitly prohibited from passing on content to third parties or using it for their own purposes other than information, e.g. for an offer of their own. Additionally, the user may not edit the provided contents in any way, e.g. change, translate, or remove author labels. Vogel or the respective authors explicitly reserve all rights.

3.3. Users agree to respect the rights of third parties, including the rights of Vogel. The user is therefore expressly prohibited from:

a) using information contained in the respective digital product (e.g. contact data) or the provided communication services (contacting other users) for promotional use.

b) sending or posting data which are of the type, nature, size, or number that allows them to damage or block the IT infrastructure of Vogel or computers of other third parties or to spy on or damage data contained therein (e.g. through viruses, Trojan horses, spam mail);

c) taking actions or distributing content connected to the use of the digital products that violate the rights of third parties (e.g. copyrights, trademark rights, personal or data protection rights) or violate applicable legal provisions, in particular criminal laws, youth protection regulations, data protection laws, or competition regulations.

3.4. The user is required to provide reasonable cooperation required for using and claiming the digital products of Vogel which concern the user’s own devices and technical infrastructure. This includes in particular:

Setting up and ensuring continued access to a valid e-mail address and to an e-mail account suitable for sending and receiving e-mails
Providing any consent required for the use of the respective digital product
Meeting system requirements for the use of the respective digital product (see section 2.9 above).

4. Liability of Vogel

4.1. Vogel shall only be liable for intent and gross negligence as well as in the event of a breach of an essential contractual obligation (cardinal duty). Cardinal duties are those which are essential for the fulfillment of the contract and on which the contracting partner regularly trusts and may trust. In the event of a slightly negligent breach of cardinal duty, Vogel’s liability shall be limited to damage foreseeable at the time of conclusion of the contract and typical for the contract. Vogel is not liable for slightly negligent breach of collateral duties that are not cardinal duties. In cases of initial impossibility, Vogel is only liable if the impediment to performance was known or the ignorance is due to gross negligence, unless this concerns a cardinal duty.

4.2. If the liability of Vogel is excluded or limited, this also applies to the personal liability of the employees, workers, co-workers, representatives, and proxies of Vogel.

4.3. The exclusions of liability mentioned above shall not apply in the event of fraudulent concealment of defects or the assumption of a guarantee of quality, to liability for claims based on the product liability act and for bodily injury (life, body, health).

4.4. Furthermore, statutory provisions apply, in particular §§ 327d et seqq., German Civil Code, on the contractual provision of digital products.

4.5. Should Vogel be held liable by a third party, a court, or an authority due to the user’s culpable behavior, in particular culpable breach of obligations listed under section 3, the user shall indemnify Vogel from any claims and shall bear the costs of legal defense. Vogel will inform the user immediately of the assertion of such claims. The user shall aid Vogel in the best possible way in defending said claims. If the user does not meet this obligation within a reasonable period of time to be set by Vogel, Vogel is entitled to settle the third party’s claim at its own appropriate discretion, taking into account the factual and legal situation as it presents itself to Vogel. The costs of this settlement shall be borne by the user, also in the event that the settlement subsequently proves to be disadvantageous due to the user withholding information.

5. Term of license agreement on e-learning offer

5.1. License agreement term for digital products depends on the respective subscription’s term. Access to content of the e-learning offer ends automatically with the respective subscription’s end of term, or with termination of the respective subscription or individual additional contingents.

5.2. Both parties’ right to extraordinary termination without notice for good reason remains unaffected.

5.3. Furthermore, Vogel has the right to temporarily exclude and ban the user from using services for good reasons (e.g. in the event of a breach of the obligations in accordance with section 3.3 of these GTOU). Vogel will inform the respective user of this without delay, stating reasons, and will lift the exclusion or ban if the basis for this no longer applies.

5.4. In case of termination of the contract, the user’s account including the associated personal data will be deleted. An exception is made for such data that is subject to a statutory retention obligation.

6. Applicable law, place of jurisdiction, severability clause

6.1. The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. In the event that the user is a consumer, this shall only apply to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

6.2. In the event that the user is a merchant, legal entity under public law, or special fund under public law, the place of jurisdiction for all disputes resulting from this contract is Würzburg.

6.3. Should one of the provisions of these GTC be invalid or not part of the contract, the validity of the contract as a whole shall remain unaffected.

The following provision applies to all Parts A through D.:

Vogel Communications Group GmbH & Co. KG expressly reserves the right to use its content for commercial text and data mining within the meaning of § 44b UrhG (Act on Copyright). For the acquisition of a corresponding tight of use, please contact datenschutz@vogel.de.

General terms and conditions: Vogel Professional Education | autoFACHMANN | autoKAUFMANN

A. General Terms and Conditions Online Shop – orders of books, data mediums (e.g. CDs, DVDs), eBooks, and software downloads

B. General terms and conditions for the ordering of subscriptions, single issues, and study books

C. General Terms and Conditions (GTC) for participants of events hosted by Vogel Communications Group GmbH & Co. KG

D. General terms of use for digital products